This Privacy Policy describes how Cape Kinesiology (ABN 12 649 435 507) collects, uses, and discloses your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Types of Information Collected

We collect information necessary to provide kinesiology services, including:

  • Personal Information: Name, email address, phone number, and payment details.
  • Sensitive Health Information: Health history, physical and emotional well-being details, and session notes collected via intake forms (e.g., Google Forms/Word documents).
  • Technical Data: IP addresses and browsing behavior collected via Google Analytics.

2. How We Collect Information

Information is collected through:

  • Online booking forms (BookingPress).
  • Digital or manual intake forms.
  • Direct communication via Gmail or phone.
  • Website cookies (Google Analytics).

3. Purpose of Collection

We use your data to:

  • Manage and confirm appointments.
  • Provide tailored kinesiology and wellness treatments.
  • Process payments via Stripe or PayPal.
  • Send appointment reminders via Twilio (SMS) and Gmail.
  • Send occasional marketing updates (with your consent).

4. Storage and Security

We take reasonable steps to protect your data:

  • Digital Storage: Health records and documents are stored on secure, password-protected local hardware and encrypted cloud storage (Google Drive).
  • Retention: Health records are generally retained for a minimum of 7 years, as required by Australian health record legislation.

5. Third-Party Disclosures

We do not sell your data. We only share information with third-party service providers necessary to operate the business:

  • Payment Processors: Stripe and PayPal (financial data is handled by them directly).
  • Communication Tools: Twilio (SMS) and Google (Email/Drive).
  • Analytics: Google Analytics.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate data.
  • Opt-out of marketing communications at any time.

7. Contact Information

For any questions or to lodge a privacy complaint, please contact:

Miranda Brown
Privacy Officer, Cape Kinesiology
Email: capekinesiology@gmail.com
Address: Dunsborough, WA 6281